CASE STUDIES

We recently worked on a relatively small but very rewarding transaction with a purchaser who was referred to our New York office by a long-time client based in Asia. This purchaser from Taipei was keen to find a one bedroom apartment for his daughter, who was due to graduate from her school in upstate New York in the Spring and start a job with a major consultancy firm in Manhattan come Summer. We started out with late night conference calls to educate the purchaser on the state of the market, the nuances of each neighbourhood, and the intricacies of the purchase process.

This data-driven buyer needed detailed comps analysis, but also appreciated our qualitative and personal research on the right home for his daughter. Many calls, emails and countless WhatsApp messages later, we had found, bid and closed on a perfect one bedroom deal in a full-service, luxury building on Manhattan's "Billionaire's Row", on-budget at under US$1.5M, two blocks from Central Park and a short work from his daughter's new office. She is ready to start her professional life in the city in a safe and sought-after building that her parents have just seen in person for the first time.
Quintessentially Estates, 2017.
INTERNATIONAL ENQUIRY, NEW YORK CITY

Quintessentially Estates was contacted by a member in June 2014 who was residing in The Middle East seeking a prime new development investment opportunity in New York City. Quintessentially Estates promptly connected the client with their affiliated luxury agent in New York City, Tara King-Brown of the Corcoran Group.

Tara was able to swiftly discuss the property needs of the client, email appropriate listings and schedule two days of curated showings during the clients visit to New York. After extensive neighbourhood exploration, market analysis, and negotiation to secure the best price for the client, the contracts were signed.

The project completed during Autumn 2016 at which point the client was so pleased by the market value appreciation, and quality of the apartment they decided to use it for their own use as a New York City pied a terre, instead of investment rental property. 



Quintessentially Estates 2017 
2017 Cleaning Request, London.

A Hong Kong based client, residing seasonally in the UK, contacted us for a domestic cleaning request for an apartment in Belgravia, London which was referred to our Property Management division. Having successfully assisted the client with a cleaning and a TV installation request, we were asked if we would like to meet the client when they were in London.

Upon meeting the client, he actually wanted to sell his property in Belgravia which would be at a market value of £5 million – in addition upsizing to a family home in North London and would be looking to acquire around £6 million.

He engaged us on the search and acquisition service, and once a suitable property had been sourced, we will then go on to sell the Belgravia property. He is also interested in purchasing a property in Los Angeles and we have introduced him to our team there and the client is now actively viewing properties looking to spend $4.5m.

Quintessentially Estates, 2017.
PROPERTY SEARCH

A London member had been looking for a property in Notting Hill for over 6 months and was having trouble finding their dream home. They had detailed requirements and the location they wanted to buy was in a small catchment. The estate agents in the area kept sending the buyer options that did not meet their requirements, such as one bedroom properties when they needed two, lower ground floor flats when they required a higher floor with nice views, for example.

It was not an easy search and a lot of hard work from our side was needed.

* We undertook the full search and inspected over 60 properties for our client within a month.
* We conducted five property tours with them, providing eight detailed reports containing advice on values, location, capital growth and property design.
* We ensured the client’s time was not wasted and we opened doors to properties that were not on the open market.
* We are pleased to say we found them an off-market property that met all their requirements.
Quintessentially Estates 2017
SALES: SUCCESS

A Q Member wanted to sell his garden flat in Notting Hill and did not want to deal with estate agents directly. He wanted an intermediary to deal with the process of selling his home for him. We visited his property with four different estate agents, all of which had a good track record in the area.

Due to our experience in the location we were able to select the best agent for the property, saving our client both time and hassle. We motivated the agent continuously throughout the process providing a quick and successful sale.
Quintessentially Estates 2017
LETTINGS 2017

We had a client contact us about renting their family home in East London. They have other buy-to-let investments in the area but were nervous about using any of their current agents for their family home as they were never satisfied with the attention to detail shown on the referencing and property management sides of their service. After sitting down and discussing how Quintessentially Estates Home and Property Management services differ from a local estate agent’s approach they were convinced that using Quintessentially Estates would be an option that they would be considerably more comfortable with. They have now engaged us to let their property this summer and manage their property for them while they are away.
Quintessentially Estates 2017.

LETTINGS 

We had a client contact us about renting their family home in East London. They have other buy-to-let investments in the area but were nervous about using any of their current agents for their family home as they were never satisfied with the attention to detail shown on the referencing and property management sides of their service.

After sitting down and discussing how Quintessentially Estates Home & Property Management services differ from a local estate agent’s approach, they were convinced that using Quintessentially Estates would be an option that they would be considerably more comfortable with.

They have now engaged us to let their property this summer and manage their property for them while they are away.
Quintessentially Estates 2017
HOME MANAGEMENT

Quintessentially Estates undertook a new Property Management instruction of a three-bedroom penthouse in Mayfair. Our clients wanted the full set up of the utility bills and the whole flat to be interior designed. They had previously used an alternative contractor, who had only partially completed the job, and badly. We were instructed to complete all the necessary works, provide a highly recommended interior designer.

First, we obtained three separate quotations for the client, introducing the suppliers to the clients at their property. After the clients had chosen their preferred supplier, we oversaw the whole process, where we not only fixed the previous contractors poor workmanship, but also finished the job, completely stress-free for the client. The clients are now currently residing in their property, which we fully manage.
Quintessentially Estates 2017
RENTAL SEARCH 2017

We were introduced to a Member who had been spending 10-15 days a month in London on business for the last year. He had been staying in serviced apartments in Chelsea at an average cost of £400 - £700 per night. Once we spoke to him, we realised that we could have got him better rates in the serviced apartments that he was staying in but also, as his trips to London were to continue for the medium to long term, he would be better off securing a one-bedroom apartment in the area. This would be cheaper and also allow him to leave belongings in the apartment between stays.

THE REQUIREMENTS

* One bedroom apartment
* Must be walking distance to KX Club, SW3
* Safe and secure property
* Concierge preferable
* Budget £750 per week

The member signed up to a retained rental search, meaning that we would shortlist the best options in the area for him and negotiate terms for him on his favourite apartment. We previewed multiple apartments for our client which resulted in a shortlist of six apartments for him. We previewed the six with our client in two one-hour appointment slots. The member chose his favourite, and we were able to secure it for £700 per month less than his initial budget and over £2000 per month less than he was currently spending on accommodation. He has now signed up for our home management service to ensure that his apartment is always ready for his arrival.
Quintessentially Estates 2017
HOME MANAGEMENT 

We had a retained Home Management client who was relocating from Zurich to London. The client had just found out that he needed to be moved in the next five days. All of his furniture, clothing, and belongings had to be shipped and setup in his new property in South Kensington. He also wanted the property to feel like home from day one.

We instructed a highly recommended removal company who is a Quintessentially Estates credited supplier. The survey had taken place at the London property, and work had started the following day. All of the items were delivered and installed by the fourth day, one day before the client moved into the property.

We filled the fridge and kitchen cupboards with clients requested produce. Fresh flowers were provided and the property fully aired.

By using Quintessentially Estates, not only did the client get the highest standard of service, but he also saved 20% on the entire move. The whole move in London was overseen by a Quintessentially Estates Property Manager.
Quintessentially Estates 2017
NEW DEVELOPMENTS

A Quintessentially Jade Member from Guangzhou reached out to Q Estates for property advice on UK investments. The client had not been to the UK and was unable to travel as she was pregnant. With her budget of approximately £1.4 million, we were able to use this to secure her a central London property, exclusive to Q Estates, as well as a secondary investment in Manchester at 7% yield. The Member has also been referred back by Q Estates to HSBC for mortgage services.


The most important aspect for this Member was our support and local expertise which we were able to offer throughout the purchase process - guiding her on what to buy and what not to buy.
Quintessentially Estates 2017
NEW DEVELOPMENTS SUCCESS

Q Estates was contacted by a Jade Member who was interested to buy in London ahead of an upcoming holiday. Through speedy coordination between the Q Estates Hong Kong and London offices, we were able to arrange viewings at a number of new-build projects across London for her to visit in person. The Member was highly impressed with the service as we were contacted only a few days before her flight, commenting that all of her messages were responded to typically within an hour.


Immediately after her visit and meetings with Q Estates consultants, the Member felt more knowledgeable and confident to make a firm decision. We were able to advise her towards an off-market prime London residential unit which required intense negotiations as another offer was received simultaneously. Through Q Estates dedication, we won the negotiation and concluded the deal just past midnight, only 6 days after she had returned to Hong Kong
Quintessentially Estates 2017
ABOVE ASKING!

We had a client purchase a two bedroom apartment on Cornwall Gardens, South Kensington through us and immediately instruct us to ensure it was let as quickly as possible after completion. Due to our positive relationship with the vendor of the property, we were able to prepare marketing material and start advertising the apartment for lettings between exchange and completion, ensuring we minimised the landlord’s chance of a void period. As the property was advertised early, we had multiple viewings lined up the day after completion, resulting in two offers from potential tenants. We secured the property at a rental price over the asking price and were able to have the tenants moved in within a week of the offer being received.
Quintessentially Estates 2017
2016 Property Search, Portugal.

A UK based client requested a holiday home in Portugal and we managed to successfully acquire a villa in Quinta do Lago at 2 million euros. We researched the market and worked tirelessly to source suitable properties. We used our extensive connections within the industry to access suitable opportunities ahead of the competition. We found properties from a variety of sources - 50% of the properties we buy for our clients are secured long before they reach the open market.

* We previewed all relevant properties, creating a shortlist of the very best options to be viewed by the client.
* We conducted thorough due diligence on each property, pricing, location and vendor, to assist the client in making an informed buying decision.
* Once we identified a property for the client we negotiated the deal to ensure that the buyer acquired the property on the best possible terms.
* We even went the extra mile for the client as we stored some of the their personal goods at our office until his purchase went through.
* Our management team has also arranged quotations for building works and landscaping the client wishes to carry out, and gardening quotes to remodel the garden.
Quintessentially Estates 2016.
2016 Lettings, London.

A Hong Kong based client had just completed on a development in Croydon in London and asked us to assist with the letting of the property. Croydon was an area that was actually outside our core market, however, to ensure the client received a high level of service, we agreed to manage the let for him and to oversee the agents in Croydon.

Once the property was let we managed the unit for the Landlord, dealing with any issues with the property, including all utilities. 

Quintessentially Estates, 2016.
2016 Property Search.

The London member had been looking for a property in Notting Hill for over 6 months and was having trouble finding their dream home. They had detailed requirements and the location they would like to buy in is a very small catchment. The estate agents in the area kept sending the buyer options that did not meet their requirements, such as one bedroom properties when they needed two, lower ground floor flats when they required a higher floor with nice views, for example.

It was not an easy search and a lot of hard work from our side was needed.

* We undertook the full search and inspected over 60 properties for our client within a month.
* We conducted five property tours with them, providing eight detailed reports containing advice on values, location, capital growth and property design.
* We ensured the client’s time was not wasted and we opened doors to properties that were not on the open market.
* We are pleased to say we found them an off-market property that met all their requirements.

Quintessentially Estates 2016.
London Property, Search & Acquisition

Our client was looking for a flat in central London, primarily for investment.

* 2 bedrooms
* Modern
* Lift
* Furnished
* Balcony

THE CHALLENGE

Our client was a very busy business owner and stated that he could not spare one week day out of the office. We took our client's brief, previewed a large number of properties in London and shortlisted the most suitable. A report was written to our client, providing price analyses, rental yields and potential forecasted capital growth. Our client met with the consultants based in Hong Kong to review the shortlisted properties. 

THE OUTCOME

Once our client was happy with a couple of great options he flew to London on a Friday night, viewed the properties on Saturday and left Sunday. He was back at his desk on Monday morning.

* Asking price - £1,400,000
* Purchase price - £1,200,000
Quintessentially Estates, 2017.

London Property, Search & Acquisition

Our client was looking to purchase a flat for his daughters, but had been struggling for 6 months to firstly find a property, but secondly to secure those which were of interest. It was extremely important that this property was located in an area with plenty of character, shops, bars, and restaurants, as well security and a convenient tube stop.

THE REQUIREMENTS

  • 2 bedroom apartment in W8 or W11
  • A good community with shops, cafés, restaurants & bars
  • A safe area & secure property
  • No ground floor
  • Commute to the city within 40 minutes
  • Close to a tube stop
  • No lifts
  • Budget £2,500,000
THE OUTCOME

This search required a considered approach and preparation in order to satisfy the brief. Prior to providing our client with a selection of properties we conducted a market survey, previewed a huge number of contenders and compiled reports for each property we thought would be suitable. All findings were presented to the client and a shortlist of 6 properties were identified for one day’s viewings.

With our advice, the client was drawn to a 3 bedroom apartment on the first floor of a mansion block just off Kensington High Street. Testament to the attractiveness of this apartment, it was required for our client to submit a best bid in order to secure the property. Our preparation of banks, surveyors and solicitors gave us the advantage in the best bids process. Our client secured the property and exchanged within 4 days.

“We couldn't have found the apartment nor won the best bids without Penny's help. I’m certain she gave us the edge in the process. My only regret is not coming to see her earlier.“
International Search and Acquisition

THE REQUIREMENTS


A client from Nigeria, who was not a Quintessentially Member, required assistance with the purchase of a holiday home in Rio de Janeiro. The client was aware of the recent property boom in Brazil but needed assistance navigating the foreign market. The client was unable to set a date to visit Brazil and over a period of 12-18 months we were required to provide multiple options as an overview of the opportunities and properties that could be achieved.

  • 2-3 bedrooms 
  • Apartment on the beach 
  • Excellent security 
  • No budget  
THE OUTCOME

Our international search specialists utilised their relationships with agents in Rio to source a selection of off-market and on-market opportunities. Market conditions meant we were required to be vigilant of over pricing and protecting our clients interests at all times.

A last minute call from our client meant we were advised of his arrival for viewings in Rio with less than 24 hours notice. 30 minutes after our client’s arrival our partners in Rio were on hand to greet the client. We secured 10 viewings over 2 days. Our client decided to purchase a 3 bedroom penthouse with views over Ipanema Beach for £11million. To aid the transfer of money into Brazil we advised our client on company creation and also tax efficiency with the help of our network of private banks.
RENTAL PROPERTY SEARCH

An American/Indian couple were looking for a home in London for when they relocated from New York. The couple were both new to London so were not set on a desired location, but they needed to be close to the shops, in a secure neighbourhood and with a good gym nearby.

THE REQUIREMENTS

  • 3-4 bedrooms
  • Above 2500 sq.ft
  • In a safe and secure neighbourhood
  • Good gym, good shopping
  • Wanted close to Mayfair
  • Budget £2500 per week
THE OUTCOME

To fulfill this brief we were required to explore the main and most sought-after locations in London. The client was shown Highbury and Islington, Notting Hill/Holland Park, Pimlico and Westminster. As we explored London, it was clear our client required more space than previously attained but also wanted great value for the rental. We therefore settled on a 4 bed property close to Pimlico Village. To secure an excellent price we negotiated an upfront payment of rent. The clients are now purchasing their next home with us.
London Property, Search & Acquisition

An individual from Russia, who has been living in Notting Hill for over 20 years, wanted advice and assistance purchasing an investment property that would be a nest-egg for her children. Despite her knowledge of London, the client required insight into the best areas to invest, potential capital gains and yields, and guidance through the whole process.

THE REQUIREMENTS

Substantial capital growth in the next 5 years
* A property that was easy to manage 
* On the central line 
* A new build or recent refurbishment
* Budget £500,000
THE OUTCOME

Searching for an investment property requires consideration of a huge number of factors and can be risky. To begin the process we consulted our client on areas with most prospects for growth. In particular we advised her to look at areas that were going to be on the new Crossrail train line. These areas are seeing appreciation in house values, but also large regeneration schemes. Of all the prospective areas we focused on the Acton/Ealing area of west London.

We previewed a number of properties in the area and calculated the investment return on each option. After discounting any problematic properties we put forward a selection, and organised a client tour. On the same day of the tour we had secured the desired investment option for our client and instructed solicitors. Our detailed knowledge of the investment potential and prices saved our client extensive amounts of time. We exchanged and completed in 4 weeks and the client used our Rental Management Service to ensure a tenant was found for the property prior to the completion.

Our Quintessentially Home team now manage the property on behalf of the client, carrying out visits and monitoring any maintenance needed.
Serviced Apartment Search

A Middle Eastern family were arriving in London for 5 weeks in June and July. This trip was not their first to London so they were certain of the desired location in close proximity to Harrods and the Brompton Road. Unusually for such a short trip the family were bringing over 3 cars and required secure parking.

THE REQUIREMENTS

  • 3 bedrooms in Knightsbridge
  • Fully serviced
  • In close proximity to Harrods and the Brompton Road
  • Lots of storage
  • Parking for three cars close to the property
  • Budget £15,000 per week.
THE OUTCOME

The first criteria to meet was parking for three cars very near to the property. We were able to offer coveted parking just around the corner of the serviced mews house which is almost opposite Harrods. With it being a mews house, there is plenty of space for the entire family’s belongings. The family are so pleased they’ve already inquired about its availability next year.
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